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  1. #1
    Join Date
    Sep 2009
    Location
    California
    Posts
    226

    Default Customer Service Idea

    I know there aren't many tech savvy folks out there. For that reason, it would be great if Puget Systems enhanced their customer service by adding GoToAssist Express or a similar piece of software that would enable CS representatives to better troubleshoot computer issues. Sometimes, discussing things over the phone isn't enough and it may help to actually be able to hop onto a customer's computer to fix the issue. All the customer would have to do is click on the link provided in the e-mail from Puget Systems to connect.

  2. #2
    Join Date
    Oct 2005
    Posts
    1,858

    Default Re: Customer Service Idea

    We actually already use LogMeIn Rescue for this exact sort of thing
    William George
    Customer Service Lead
    Puget Custom Computers
    william@pugetsystems.com

  3. #3
    Join Date
    Sep 2009
    Location
    California
    Posts
    226

    Default Re: Customer Service Idea

    Sweet!

  4. #4
    Join Date
    Aug 2010
    Posts
    33

    Default Re: Customer Service Idea

    One more reason I <3 you guys.

  5. #5
    Join Date
    Sep 2009
    Location
    California
    Posts
    226

    Default Re: Customer Service Idea

    Are you guys still using LogMeIn? It seems to be a favorite among scammers/attackers. If enough people get scammed, it could potentially cause undue distrust of legitimate businesses (i.e. Puget). Google "logmein scams" and you'll find numerous complaints.

  6. #6
    Join Date
    Oct 2005
    Posts
    1,858

    Default Re: Customer Service Idea

    No, we use TeamViewer now. However, so far as I am aware that decision was not influenced by anyone else's use of software - just what fit our needs best
    William George
    Customer Service Lead
    Puget Custom Computers
    william@pugetsystems.com

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