Unbelievable Customer Service!

[FotoGraffer]

Jon, et al.,

My dual xeon system with an Asus PC-DL MOBO and 4GB RAM was experiencing some weird problems, loosing the RAID Array, not booting to Windows, crashing after installing a new program. It really looked like a MOBO, HDD or RAM problem.

Jon and the crew sent me a pre-paid UPS label to return it to them for analysis. As you might guess, when they booted it up - no problems! On the phone, Jon suggested it might be a USB device problem. Sure enough, that looks like the issue.

I have a USB 1.1 powered Hub with 5 devices attached. When I tried to boot the machine with it attached, same problems. When I attached the individual devices thru a USB2 Hub, no problems!

So, BEWARE of older USB1.1 Hubs plugged into USB2 ports!

Jon, your CS is fantastic! AAA+++

[PCC-Jon]

Thanks for letting us know, also! It sure would have been easier for us to suggest that before going through all the shipping, and now we'll know to do that with that board.

[SEO-Dan]

Was fun to look at the logs and see that some people are getting to our website by searching for unbelievable customer service!
http://www.google.com.ph/search?hl=en&ie=UTF-8&q=unbelievable+customer+service&meta=

Thanks again for the kudos FotoGraffer!

[PCC-Richard]

Hahaha!

The #1 returned result was "My Unbelievable Experiances with Dell". Follow that link to find:

My life with my Dell has been hell. It would seem bad for one of these things to happen just once to a customer but to have many of them to me is unbelievable.

:rofl